Terms and conditions

1. Unless the parties have agreed otherwise in writing, any order for one or more “Frixis” products and/or services implies the full acceptance by the customer of these general terms and conditions to the exclusion of the customer’s own terms and conditions. 
   
2. Each order form must be signed by the customer and, if necessary, countersigned by the agent.  The agreements are concluded under the suspensive condition that Frixis does not refuse the order during a period of eight working days following submission of the order form. 
   
3. Consequently, to the extent that they are contrary to these general terms and conditions, the clauses or conditions mentioned on the correspondence exchanged between the principals are assumed to be void and non-existent, unless expressly agreed otherwise on the order form. 
   
4. If the amount invoiced is the membership fee, this is based on the initial commitment made by the company or person at the start of membership with Frixis. As a result of this commitment, the terms and conditions contained in the bylaws apply. The bylaws can be consulted at all times via the homepage of www.frixis.be and/or via the Belgian Official Gazette.
   
5. Each publication appears under the exclusive responsibility of the contractor.  Consequently, the contractor indemnifies Frixis against all harmful consequences to the latter that would result from the aforementioned insertion. 
   
6. Unless otherwise stated on the invoice, our invoices are payable no later than 30 days after their date of dispatch.  The amount of the invoice not paid in full on the due date will be increased, automatically and without notice, by 10% as a conventional penalty with a minimum of € 50. In case of non-payment of the invoices, interest of 10% per year will be due, automatically and without prior notice.  In case of non-payment after 90 days from the invoice date, legal action will be taken.  To be valid, exceptional payment agreements must be approved by the responsible publisher. 
   
7. Any complaint or protest must be sent to Frixis by registered mail within a period of eight days from receipt of the invoice.  Failure to meet this deadline will render the complaint inadmissible.  The filing of a complaint does not release the customer from their payment obligations. 
   
8. As a mutual guarantee and commitment to speedy settlement of disputes by arbitration, the B.A.I. (Belgian Arbitration Institution) is in charge of appointing arbitrators who will be competent to definitively settle any dispute in accordance with its operating rules, which can be obtained free of charge from the BELGIAN ARBITRATION INSTITUTION, Lieven Bauwensstraat 20, 8000 Bruges. This clause forms an integral part of the terms and conditions of sale and replaces all conflicting competence clauses. 
9. You can always request to verify the data we process about you and have it corrected or deleted at info@frixis.be or by writing to our postal address. If you disagree with the way your data is being processed, you can contact the Data Protection Authority (Rue de la Presse 35, 1000 Brussels). Our data processing policy can be found at www.frixis.be or can be requested from us by letter.